Refund policy
Last updated: 11 January 2026
Due to hygiene and safety reasons, The Tallow Pantry does not accept returns or exchanges for change of mind, including (but not limited to) choosing the wrong item, change of preference, ordering by mistake, or deciding you no longer want the product.
We appreciate your understanding — our products are personal care items and we take product integrity seriously.
If your order arrives damaged, faulty, or incorrect
If your item arrives damaged, faulty, or we’ve sent the wrong product, please contact us within 7 days of delivery so we can help quickly.
Email: hello@thetallowpantry.com.au
Include:
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Your order number
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A brief description of the issue
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Clear photos (product + outer packaging)
If the issue is confirmed, we will offer an appropriate remedy, which may include a replacement or refund, in line with Australian Consumer Law. For approved faulty/damaged/incorrect items, we will cover reasonable return postage costs (or advise next steps if a return isn’t required).
Sensitivities & patch testing
Even natural ingredients can cause irritation for some individuals. We recommend a patch test before first use.
If you experience an unexpected reaction, discontinue use and contact us with your order number and details. Please note that sensitivities can vary from person to person and may not always indicate a product fault, but we will review each enquiry fairly.
Refund processing
If a refund is approved, it will be processed back to the original payment method within 5 business days. Your bank/payment provider may take an additional 3–10 business days to finalise the transaction.
Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major fault and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major fault.