Refund Policy

At The Tallow Pantry®, every product is handcrafted in small batches and carefully packaged before dispatch.

Change of Mind

Due to the nature of our skincare products, we do not accept returns or exchanges for change of mind.

Damaged or Faulty Products

If your order arrives damaged, faulty or not as described, please contact us at hello@thetallowpantry.com.au so we can assist you.

To help us assess the issue, please provide your order number and photographs of the product and packaging, where possible.

We will work with you to resolve the issue in accordance with your rights under Australian Consumer Law, including any applicable refund or replacement.

Care in Packaging

We take care to ensure your order arrives safely.

• Each item is carefully wrapped and protected.

• Fragile items are packaged appropriately for shipping.

Nothing in this policy limits your rights under Australian Consumer Law.